Privacy Policy

Effective Date: 09-12-2024

Welcome to ROBINAT E-COMMERCE PRIVATE LIMITED, a multivendor e-commerce platform. We value the privacy of our users, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use our platform.

By using our platform, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

We collect information in several ways when you use our platform:

• Personal Information: Name, email address, phone number, shipping address, payment information, etc.
• Transaction Data: Information about the products you buy, your transaction history, and payment details.
• Device and Usage Data: IP address, browser type, device information, location data, and how you interact with our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience and track user behavior on our platform.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services: Facilitate product searches, order processing, and customer support.
• To communicate with you: Send order updates, promotions, offers, and other relevant notifications.
• To personalize your experience: Tailor content and advertisements to suit your preferences and shopping habits.
• To process payments: Securely handle payment transactions and verify your identity.
• To prevent fraud and enhance security: Monitor and prevent fraudulent activities, secure transactions, and safeguard your data.

3. How We Share Your Information

We may share your information with the following parties:

• Vendors and Sellers: To facilitate product orders, deliveries, and customer service interactions.
• Service Providers: Third-party companies that provide services such as payment processing, shipping, marketing, and data analysis.
• Legal Compliance: If required by law, we may share your information with law enforcement, government agencies, or in response to legal processes.
• Business Transfers: In case of mergers, acquisitions, or other business transitions, your information may be transferred.

4. Data Security

We take reasonable measures to protect your personal information, including encryption and secure payment methods. However, no data transmission or storage method is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we take steps to delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may access or update your personal information at any time by logging into your account or contacting us.
• Opting out of Communications: You may opt-out of promotional emails or notifications by following the unsubscribe link provided.
• Deletion of Data: You may request the deletion of your account or personal data, subject to legal retention requirements.

7. Third-Party Links

Our platform may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their content or practices.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect or process personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Delivery Policy

• Expected delivery within 24 hours
• Free delivery
• The order will be delivered within 30 minutes
• Product ordering and delivery will be available only in some of our pincodes.
• Information on what happens if a package cannot be delivered (e.g., recipient unavailable, wrong address).
• Clarification of the customer’s role, such as providing accurate delivery details and being present to accept the delivery.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review the policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: